Refund & Return Policy
Last updated: 1 July 2026
This Refund and Return Policy applies to all products and subscriptions offered by Habitus Creative Pte. Ltd. ("The Old Post", "The Old Post Mail Club" "we", "us", or "our") through https://theoldpost.store. It forms part of, and should be read together with, our Terms of Service and Shipping Policy.
Please read this policy carefully before subscribing or making a purchase. By placing an order with us, you acknowledge and accept the terms set out below.
1. The Nature of Our Products
Every dispatch from The Old Post is hand-assembled and made to order, containing ink cards, printed matter, and paper ephemera. Because our products are hand-made, personal in nature, and prepared specifically for each order, they are not suitable for resale once they have left our studio.
For these reasons, and to the fullest extent permitted by law, the following terms apply.
2. No Refunds
All sales are final. We do not offer refunds.
Once payment has been taken for any order or subscription dispatch, that payment is non-refundable. This applies to Quarterly Dispatch subscriptions, Gift Dispatches, and Recovered Dispatches alike, and applies whether or not the dispatch has yet entered production or been shipped.
This no-refund policy is subject only to any rights you may have under mandatory consumer protection laws applicable to you that cannot be lawfully excluded (see Section 6).
3. No Returns or Exchanges
Owing to the hand-made and personal nature of our products, we do not accept returns or exchanges. Please choose your purchase carefully before ordering. We are unable to accept a return, offer an exchange, or provide a refund on the basis of change of mind, a subscriber no longer wanting a dispatch, or dissatisfaction with the natural, handcrafted variation inherent to our products.
Small variations in ink, paper, colour, print, and finish are part of the character of hand-made goods and are not considered defects.
4. Cancelling Your Subscription
You may cancel or pause your Quarterly Dispatch subscription at any time, free of charge, through your customer account or by contacting us at support@theoldpost.store.
Cancellation stops all future renewals and charges. However, cancellation does not entitle you to a refund of any charge already taken. Any dispatch for which you have already been billed will still be sent to you, and your cancellation will take effect from the following billing cycle. Please refer to our Terms of Service for full details of how subscription billing and renewal dates work.
5. Lost Dispatches — Our Reshipment Promise
While we do not offer refunds, we do stand behind the safe arrival of your dispatch.
If your dispatch has not arrived in your mailbox within twelve (12) weeks of its ship date, please contact us at support@theoldpost.store, and we will send a replacement dispatch at no cost to you.
Please note:
- The twelve-week window reflects the typical maximum transit time for international surface mail, which is untracked.
- Our remedy for a lost dispatch is reshipment only; we do not offer a refund in place of a replacement.
- Reshipment requires that the address originally provided was complete and correct. Dispatches that fail to arrive because of an incorrect, incomplete, or outdated address are addressed under our Shipping Policy and may require a reshipping fee.
- We reserve the right to limit reshipment where there is evidence of repeated non-delivery to the same address or where we reasonably suspect abuse of this policy.
6. Damaged Dispatches
If your dispatch arrives genuinely damaged in transit — for example, torn, crushed, or water-affected — please contact us at support@theoldpost.store within fourteen (14) days of delivery, including a photograph of the damage. Where we are satisfied the dispatch arrived damaged, we will arrange a replacement. As above, our remedy is replacement rather than refund.
7. Your Statutory Rights
Nothing in this policy is intended to exclude or limit any rights you may have under mandatory consumer protection laws in your country that cannot be lawfully excluded or waived. Where such laws apply to you and grant you rights beyond those set out here, those rights are unaffected by this policy. Where the law permits us to set our own returns and refunds terms, the terms above apply.
8. How to Contact Us
For any question about this policy, or to request a reshipment or report a damaged dispatch, please contact us:
Habitus Creative Pte. Ltd.
- Email: support@theoldpost.store
- Contact form: https://theoldpost.store/contact