Terms of Service

Last updated: 1 July 2026

These Terms of Service ("Terms") govern your access to and use of the website https://theoldpost.store (the "Site") and the purchase of any products or subscriptions offered by Habitus Creative Pte. Ltd. ("The Old Post", "The Old Post Mail Club", "we", "us", or "our"), a company incorporated in Singapore (Company Registration No. / UEN: 202512839K).

Please read these Terms carefully. By accessing the Site, placing an order, or subscribing to our dispatches, you agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase from us.

1. Eligibility

By using the Site or purchasing from us, you confirm that you are at least 18 years of age (or the age of legal majority in your jurisdiction) and are able to enter into a legally binding contract. If you are purchasing on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

2. About Our Products

The Old Post offers a quarterly subscription ("Quarterly Dispatches") and one-time purchases ("Gift Dispatches" and "Recovered Dispatches"). Each dispatch is a hand-assembled collection of items which may include ink cards, printed matter, and paper ephemera, as described on the relevant product page.

Because our products are hand-made, small variations in ink application, paper, colour, print, and finish are inherent to their character and are not defects. Product images on the Site are illustrative; the items you receive may vary slightly in appearance.

We reserve the right to substitute individual items within a dispatch with items of equivalent value or nature where necessary, and to modify, discontinue, or limit the availability of any product without liability to you.

3. Orders and Acceptance

Your order constitutes an offer to purchase. All orders are subject to acceptance by us, and a contract is formed only when we confirm your order or dispatch your product, whichever is earlier. We reserve the right to refuse, cancel, or limit any order at our discretion — including where an item is unavailable, where we suspect fraud or a breach of these Terms, or where there has been an error in pricing or product information.

If we cancel an order for which you have already paid and which we have not fulfilled, we will refund the amount paid for that order.

4. Pricing and Payment

All prices are stated in US Dollars (USD) unless otherwise indicated, and are exclusive of any customs duties, import taxes, or handling fees imposed by your destination country, which are your responsibility (see our Shipping Policy).

Payment is processed securely by our third-party payment provider, Stripe. By providing payment details, you represent that you are authorised to use the payment method and you authorise us (via our payment provider) to charge the applicable amounts.

We reserve the right to correct any pricing errors, and to change our prices at any time. Any price change to a subscription will not affect dispatches already billed, and we will give you reasonable notice of any change to your recurring subscription price before it takes effect.

5. Subscriptions, Auto-Renewal, and Billing

5.1 Recurring billing. When you subscribe to Quarterly Dispatches, you enrol in an automatically recurring subscription. Your subscription renews automatically every three (3) months, calculated from the date of your initial sign-up, and your chosen payment method will be charged automatically on each renewal date until you cancel or pause your subscription.

or example: if you subscribe on 1 September 2026, your next billing date will be 1 December 2026, and every three months thereafter.

5.2 Authorisation. By subscribing, you authorise us to charge your payment method on a recurring basis without further authorisation from you, until you cancel.

5.3 Cancellation. You may cancel or pause your subscription at any time through your customer account or by contacting us at support@theoldpost.store. To avoid being charged for the next quarter, you must cancel before your next renewal date.

5.4 No refunds once billed. Cancellation stops future renewals. It does not entitle you to a refund for any dispatch for which you have already been billed. All charges are final once billed, and dispatches already billed or in production are non-refundable and non-cancellable, save for your non-excludable rights under applicable law (see Section 7). A cancellation made after a renewal charge will take effect from the following billing cycle; the dispatch for the current, already-billed cycle will still be sent to you.

5.5 Failed payments. If a recurring payment fails, we may retry the charge and/or suspend or cancel your subscription. You remain responsible for any amounts owed.

6. Shipping and Delivery

Delivery of your products is governed by our Shipping Policy, which is incorporated into these Terms by reference. Delivery timeframes are estimates only and are not guaranteed. Risk of loss for physical products passes to you upon our handing the items to the postal carrier. Please review the Shipping Policy for full details, including our approach to lost mail, customs, and address accuracy.

7. Returns and Refunds

Our approach to returns and refunds is set out in our Refund and Return Policy, which is incorporated into these Terms by reference. As our products are hand-made and made to order, and for reasons of hygiene and their nature, they are not eligible for return or exchange except where required by law or where a dispatch arrives genuinely damaged, as described in that policy.

Nothing in these Terms excludes or limits any rights you may have under mandatory consumer protection laws applicable to you that cannot be lawfully excluded.

8. Intellectual Property

All content on the Site and within our products — including but not limited to the name "The Old Post", "The Old Post Mail Club", the "Scribe Livvi" persona and associated narrative, brand names, logos, text, letters, artwork, prints, illustrations, illuminated lettering, photographs, typography, designs, and layout (collectively, the "Content") — is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable licence to enjoy the products you purchase for your own personal, non-commercial use. You must not, without our prior written permission:

• reproduce, copy, distribute, resell, or commercially exploit any of the Content or products;

• reproduce or redistribute any printed matter, artwork, or written material contained in a dispatch;

• use our brand names, persona, or trademarks; or

• create derivative works based on the Content.

All rights not expressly granted to you are reserved by us.

9. Acceptable Use

You agree not to use the Site or our products:

• in any unlawful, fraudulent, or harmful manner;

• to infringe our intellectual property or the rights of others;

• to introduce malicious code, or to attempt to gain unauthorised access to the Site or its systems;

• to resell products purchased from us without our written authorisation; or

• in any way that could damage, disable, or impair the Site or interfere with any other party's use of it.

We reserve the right to suspend or terminate your access and/or cancel your orders or subscription if you breach this Section.

10. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. You agree to provide accurate and complete information and to keep it up to date, including your shipping address. We are not liable for any loss arising from your failure to keep your account details or address accurate and secure.

11. Disclaimers

The Site and products are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties, express or implied, regarding the Site or products, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except for warranties that cannot be excluded under applicable law.

We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

12. Limitation of Liability

To the fullest extent permitted by law:

• Our total aggregate liability to you arising out of or in connection with any order, product, subscription, or these Terms shall not exceed the total amount you paid to us for the product(s) or subscription giving rise to the claim.

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, however arising.

• We shall not be liable for any delay or failure to perform caused by events beyond our reasonable control (see Section 13).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to postal strikes, customs delays, natural disasters, epidemics or pandemics, acts of government, war, civil unrest, failures of third-party providers, or disruptions to international mail or supply chains.

14. Indemnity

You agree to indemnify and hold harmless The Old Post, its directors, officers, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or connected with your breach of these Terms, your misuse of the Site or products, or your violation of any law or the rights of any third party.

15. Termination

We may suspend or terminate your access to the Site, cancel your orders, or terminate your subscription at any time, with or without notice, if you breach these Terms or if we reasonably consider it necessary to protect our business or other users. Termination does not affect any rights or obligations that accrued before termination. Sections which by their nature should survive termination (including Sections 8, 11, 12, 14, and 16) shall survive.

16. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore, save that we retain the right to bring proceedings against you in the courts of your country of residence where required.

17. General

• Entire agreement. These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the entire agreement between you and us regarding the Site and your purchases.

• Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

• No waiver. Our failure to enforce any provision shall not constitute a waiver of that or any other provision.

• Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations to a successor entity.

• Changes to these Terms. We may amend these Terms from time to time by posting the updated version on the Site with a revised "Last updated" date. Changes apply to orders and subscription renewals made after the change takes effect. Your continued use of the Site or continuation of your subscription constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms, please contact us:

Habitus Creative Pte. Ltd.

• Email: support@theoldpost.store

• Contact form: https://theoldpost.store/contact